Contact us
For product support, billing questions, refund requests, or account assistance, please use the channels below. We will reply within one business day.
support@buirlake.com
All product, billing, and refund enquiries: support@buirlake.com
Phone
+852 4619 3237
Calls are answered during Hong Kong business hours. For fastest response, please email us first and we will arrange a call if needed.
Mailing address
Buir Lake Laboratories LimitedCHINA HONG KONG TOWER,
8 HENNESSY ROAD,
WAN CHAI, HONG KONG
Business hours
Monday to Friday, 09:00–18:00 Hong Kong Time (UTC+8)
Response time
We acknowledge support, billing, and refund enquiries within one business day. Refund decisions are communicated within 5 business days as described in our Refund Policy.
Billing & refunds
For invoice copies, billing disputes, or refund requests, email support@buirlake.com with the subject line "Billing" or "Refund Request". Please include the email address on your account and the date of the charge in question.