Billing & Cancellation Policy
Last updated: April 16, 2026
This policy describes how subscriptions, payments, and cancellations work for Vox. It applies to all paid plans and should be read together with our Terms of Service and Refund Policy.
1. Plans and Pricing
Vox is offered on three subscription tiers:
| Plan | Price | Monthly Quota |
|---|---|---|
| Free | No charge | 300 minutes of processed audio |
| Standard | USD 4.99 per month | 2,000 minutes of processed audio |
| Pro | USD 14.99 per month | 5,000 minutes of processed audio |
All prices are shown in US Dollars. You may be charged in a local currency equivalent to USD at the prevailing exchange rate at the time of billing, as determined by Airwallex. The displayed price at checkout is the amount you will be charged.
2. Billing Cycle
Paid plans are billed on a monthly recurring basis. Your first charge occurs at the time you subscribe. Subsequent charges occur on the same calendar day each month (for example, if you subscribe on the 10th, you will be charged on the 10th of each following month). If a billing date falls on a day that does not exist in a given month, the charge occurs on the last day of that month.
3. Payment Methods
Payments are processed by Airwallex. Accepted payment methods vary by region and may include major credit and debit cards (Visa, Mastercard) and local payment methods where supported by Airwallex. Available methods are displayed at checkout.
Your payment details are entered and stored securely within Airwallex's payment infrastructure. We do not store full card numbers, verification codes, or bank account details on our servers. See our Security page for details.
4. Currency and Local Pricing
Subscription prices are anchored to US Dollars. When you pay in a local currency, the amount is converted from USD using the exchange rate applied by Airwallex at the time of the billing event. Exchange rates may vary between billing cycles. The exact amount in your local currency is confirmed at checkout and in your payment receipt.
5. Plan Upgrades
You may upgrade your plan at any time from the Account Center. When you upgrade:
- The new plan takes effect immediately.
- Your quota is updated to the higher plan's limit for the remainder of the current billing period.
- You are charged a prorated amount for the days remaining in the billing period under the new plan, less a prorated credit for the unused days under your previous plan. The net amount is charged at the time of upgrade.
6. Plan Downgrades
You may downgrade your plan at any time from the Account Center. When you downgrade:
- The downgrade is scheduled to take effect at the start of your next billing period.
- Your current plan and its quota remain active through the end of the current billing period.
- No partial refund is issued for the current period when downgrading.
- At the next renewal, you are charged at the lower plan's rate.
7. Cancellation
You may cancel your subscription at any time. To cancel:
- Go to Account Center and select "Manage Subscription".
- Select "Cancel Subscription" and confirm.
Upon cancellation, your paid plan remains active and usable through the end of the current billing period. Your account will revert to the Free plan at the start of the next billing period. No further charges will be made after cancellation. You do not need to take any action to avoid future charges beyond confirming the cancellation in the Account Center.
8. Free Plan Quota
The Free plan quota of 300 minutes resets on the first day of each calendar month, regardless of when you registered. If you exhaust your Free quota before the end of the month, further transcription requests will be declined until the quota resets or you upgrade to a paid plan.
9. Paid Plan Quota
For paid plans, the quota resets at the start of each billing period. Unused quota does not carry forward to the next period. If you exhaust your quota before the end of the billing period, you may upgrade to a higher plan to immediately restore quota, or wait until your next billing period.
10. Payment Failure
If a recurring payment fails, we will attempt to retry the charge. The retry schedule is:
- First retry: 3 days after the failed charge.
- Second retry: 7 days after the failed charge.
- Final retry: 14 days after the failed charge.
If all retries fail, your account will be marked as payment overdue. During this period, your plan limits may be restricted to Free plan quota levels. You may resolve the issue by updating your payment method in the Account Center, at which point the outstanding charge will be retried immediately. If the issue is not resolved within 30 days of the initial failure, your paid subscription will be cancelled and your account will revert to the Free plan.
11. Receipts and Invoices
A payment confirmation is sent to your registered email address after each successful charge. You may also download invoices from the Account Center under "Billing History".
12. Refunds
Refund eligibility and the process for requesting a refund are described separately in our Refund Policy.
13. Contact
For billing questions, contact us at support@buirlake.com. Please include your account email and a description of your query. We respond within one business day.